Harrogate Borough Council had made a significant investment in leadership and management development during a period of significant change.

Committed to developing employees at all levels, and delivering the best service possible to its community, the development project had been received well, but relied almost entirely on external support.

It was decided that the Council would invest in certifying 5 members of its Organisational Development team in the EQ-i 2.0 and EQ 360 psychometric assessments.  Contact was made with Scott Watson and he facilitated the 2-day EQ-i 2.0/EQ 360 Certification Training programme.

All 5 participants successfully completed their online examination and the Council now has its own in-house team of qualified Emotional Intelligence Practitioners.  The financial saving made by removing its previous reliance on external provision of Emotional Intelligence coaching is significant.

What The Client Says

It was decided that our Organisational Development team would undertake the EQ-i 2.0 and EQ 360 Certification training programme so that the Council could reduce its reliance in an external provider of Emotional Intelligence coaching and training solutions and develop greater in-house capability in this important area.

Contact was made with Scott Watson of Mr Emotional Intelligence ™ to explore how he could support the Council in its EQ development initiative, and he was subsequently appointed to collaborate with us. 

Everyone really enjoyed learning with Scott.  Not only is he a great facilitator who gets the message across in a very clear and concise way, but you actually have fun, enjoy the learning too.  Following our two days of learning with Scott, all participants successfully passed the online examination. Harrogate Borough Council now has a group of Certified EQ-i 2.0 & EQ 360 Practitioners committed to delivering genuine value within the organisation using these tools.

As a public sector organisation it is important that the Council generates value from its development budget.  We have been able to achieve this by removing an existing reliance on an external training provider for EQ coaching and training and bringing these competencies and skills in-house.

Kay Atherton
Head of Organisational Development and Improvement